Shipping
We ship across Canada, with tracking on every order. Shipping costs are shown at checkout.
Every necklace is made to order with your photo, so it takes a little longer than a regular parcel. Most orders arrive in 2 to 4 weeks. You'll get a tracking number by email as soon as your necklace ships.
Ordering for a birthday, anniversary or holiday? Please order at least 4 weeks ahead.
Your photo
A real person checks every photo before it is engraved. If your photo won't come out clearly, we'll email you to ask for a better one before we make anything.
Returns and remakes
Because every necklace is personalized with your photo, we can't accept returns for change of mind.
If your necklace arrives damaged, is the wrong colour, or the photo isn't clear, email us within 14 days of delivery with a photo of the problem. We'll remake it for free or give you a full refund.
If your order hasn't arrived within 6 weeks, contact us and we'll sort it out.
Questions
Reach us anytime through our contact page.